Refund and Return Policy

Introduction

At Hamiew LLC, your satisfaction is at the heart of everything we do. We believe that when you invest in home décor, you deserve not only products of exceptional quality but also the assurance that your purchase is protected. That is why we have established a comprehensive Refund and Return Policy designed to be clear, fair, and customer-focused.

Shopping online requires trust. Customers cannot touch or feel products before buying, and while we work diligently to provide accurate descriptions, images, and dimensions, we recognize that sometimes expectations may differ. We also know that shipping, handling, and human error may occasionally lead to issues. Our policy exists to address these realities with professionalism and care.

This document outlines in detail how refunds and returns work at Hamiew, ensuring you are fully informed and confident when shopping with us.

Our Philosophy on Refunds and Returns

We approach refunds and returns with the following principles:

  1. Fairness – We balance the interests of our customers with the sustainability of our business.

  2. Transparency – Our policies are written in plain language, with no hidden conditions.

  3. Efficiency – We aim to process refunds and returns quickly and without unnecessary delays.

  4. Respect – Every request is handled with empathy and understanding.

Eligibility for Returns

You may return most items purchased from Hamiew LLC under the following conditions:

  1. Timeframe – Returns must be initiated within 30 days of the delivery date.

  2. Condition – Items must be unused, unwashed, and in their original packaging.

  3. Proof of Purchase – A receipt or order confirmation email must be provided.

  4. Exclusions – Certain items, such as custom-made products, clearance items, or digital downloads (if applicable), may not be eligible for return unless they are defective or damaged upon arrival.

Steps to Initiate a Return

  1. Contact Us – Email us at nhodang.ham2022@gmail.com or use our website’s return request form. Provide your order number, product details, and reason for return.

  2. Approval – Our support team will review your request and provide instructions, including a return shipping label (if applicable).

  3. Packaging – Securely repackage the item to prevent damage during return shipping.

  4. Shipping – Send the item back using the provided label or your own method (tracking required).

  5. Confirmation – Once we receive and inspect the item, we will notify you of the status of your refund or replacement.

Refund Process

If your return is approved:

  • Refund Method – Refunds will be issued via the original payment method (credit/debit card, Apple Pay, Google Pay, or Stripe).

  • Processing Time – Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

  • Partial Refunds – In cases where an item is returned with signs of use or without original packaging, partial refunds may apply.

Non-Returnable Items

For hygiene, safety, or practical reasons, certain items may not be returned:

  • Customized or personalized products

  • Clearance or final-sale items

  • Gift cards

  • Items damaged by misuse, neglect, or accidents

Returns Due to Defective or Damaged Products

If an item arrives damaged or defective, we take full responsibility:

  • Replacement Option – Customers may request a free replacement.

  • Refund Option – Alternatively, a full refund can be issued.

  • Proof Required – Customers may be asked to provide photographs of the defect or damage for quality control purposes.

Shipping Costs for Returns

  • Customer Responsibility – For returns due to change of mind or incorrect orders placed by the customer, return shipping costs are the customer’s responsibility.

  • Hamiew Responsibility – For returns due to defects, damages, or errors on our part, we cover all return shipping costs.

Exchanges

We also support product exchanges:

  • If you ordered the wrong size, color, or design, you can request an exchange within 30 days.

  • Exchanges are subject to product availability.

  • In cases where the requested item is unavailable, a refund or store credit will be offered.

Refunds for International Customers

Hamiew serves a global audience, and our refund policy extends to all customers, regardless of location. While timelines may vary due to international shipping, we guarantee fair treatment. Stripe ensures that international refunds are processed securely and efficiently.

Stripe and Refund Security

All refunds are processed through Stripe, our payment processor. This ensures:

  • Security – Your financial data remains encrypted and protected.

  • Speed – Refunds are transmitted promptly, reducing delays.

  • Transparency – Every refund transaction generates a receipt for your records.

Customer Responsibilities

We ask our customers to:

  • Carefully read product descriptions before purchase.

  • Inspect items immediately upon delivery.

  • Retain original packaging until fully satisfied with the purchase.

These simple steps help streamline the refund and return process.

Our Commitment to Improvement

Refund and return requests also provide us with valuable insights. We analyze each case to identify trends, product issues, or areas where our descriptions could be clearer. This commitment ensures continuous improvement in product quality and customer satisfaction.

Customer Testimonials

Many customers who have used our return services commend the clarity and speed of the process. For example:

  • A customer in California received a damaged throw pillow. Within 48 hours, we processed a replacement free of charge.

  • A family in Florida changed their mind about wallpaper after delivery. They returned it easily and received a full refund within one week.

Frequently Asked Questions About Refunds and Returns

  1. How long do I have to request a return?
    You have 30 days from the delivery date.

  2. Can I return an item if I no longer like it?
    Yes, as long as it is unused and in original packaging.

  3. How will I know my refund has been processed?
    You will receive an email confirmation and a Stripe receipt.

  4. Can I exchange instead of returning?
    Yes, exchanges are available within 30 days, subject to stock availability.

  5. Do you offer store credits?
    Yes, upon request, store credit can be issued instead of a refund.

Conclusion

At Hamiew LLC, our Refund and Return Policy reflects our commitment to fairness, transparency, and customer satisfaction. We understand that shopping for home décor is personal, and sometimes things don’t go as planned. With our clear guidelines, responsive team, and secure Stripe processing, you can shop confidently knowing that your purchase is protected.

When you choose Hamiew, you are not just buying décor—you are entering into a partnership built on trust.

Hamiew LLC – Your satisfaction guaranteed.