Shipping Policy

At Hamiew LLC, we understand that when you purchase home décor items, you want them delivered safely, promptly, and with complete transparency about the shipping process. A great shopping experience doesn’t end when you click “checkout”—it continues until your chosen products arrive at your doorstep in perfect condition.

Our Shipping Policy has been carefully designed to ensure that every customer, whether in the United States or abroad, understands exactly how shipping works with Hamiew. From estimated delivery times and carriers to packaging practices, international considerations, and customer responsibilities, this policy covers everything you need to know.

We take shipping seriously because we know that delays, damage, or uncertainty can undermine trust. That’s why Hamiew LLC works with leading logistics partners, uses secure packaging, and communicates clearly with customers at every stage of the process.

Philosophy Behind Our Shipping Policy

We built our shipping process on four guiding principles:

  1. Reliability – Products should arrive safely and on time.

  2. Transparency – Customers should always know the cost, timeline, and status of their shipments.

  3. Fairness – We balance affordable shipping rates with quality service.

  4. Flexibility – We adapt our policies for domestic and international customers with equal care.

Scope of Shipping

Hamiew LLC proudly ships:

  • Within the United States – Nationwide coverage, including all 50 states and U.S. territories.

  • Internationally – We ship to multiple countries worldwide, making Hamiew products accessible across borders.

Processing Times

  • Order Verification – Orders are verified and processed within 1–3 business days after payment is confirmed.

  • Packing – Each product is carefully inspected and packaged to reduce risk of damage.

  • Shipping Out – Once processed, orders are dispatched from our warehouses.

Delays may occur during peak holiday seasons, promotional sales, or due to supplier backlogs, but we always inform customers promptly if such cases arise.

Estimated Delivery Times

  1. Domestic Shipping (U.S.)

    • Standard Shipping: 5–10 business days

    • Expedited Shipping: 2–5 business days

    • Express Shipping: 1–3 business days

  2. International Shipping

    • Standard International: 10–20 business days

    • Expedited International: 7–14 business days

Please note that delivery times may vary based on the destination country, customs clearance, and local courier services.

Shipping Carriers

We partner with trusted carriers such as:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • DHL Express for international deliveries

Customers may sometimes select their preferred carrier at checkout, depending on location and service availability.

Shipping Costs

  • Flat Rate Shipping – For many domestic orders, we offer affordable flat-rate shipping.

  • Weight-Based Shipping – Larger items, such as rugs or oversized wall art, may incur additional costs.

  • International Costs – Shipping charges for international orders depend on weight, size, and destination.

All applicable costs are calculated and displayed at checkout for complete transparency.

Free Shipping Policy

We occasionally offer free shipping promotions for specific product categories or order totals. Eligibility will be clearly stated on promotional pages. Free shipping typically applies to standard domestic delivery.

Order Tracking

Once your order has been shipped:

  1. You will receive a confirmation email with a tracking number.

  2. You can monitor your shipment through the carrier’s tracking portal.

  3. Our customer service team is available for assistance if tracking updates are delayed or unclear.

Packaging and Handling

We believe presentation matters as much as protection. That’s why Hamiew:

  • Uses sturdy, eco-friendly packaging materials.

  • Ensures fragile items (like glass wall art) are protected with layers of cushioning.

  • Labels packages clearly to reduce mishandling.

Customs, Duties, and Taxes

For international shipments:

  • Customers are responsible for any customs duties, VAT, or import fees charged by their country.

  • Hamiew LLC cannot predict or control these costs.

  • If a customer refuses delivery due to unpaid duties, the order may be returned to us, and refund eligibility will depend on product condition and shipping costs incurred.

Delivery Issues

  1. Delayed Delivery – While we do our best to meet estimated timelines, external factors such as weather, customs clearance, or courier strikes may cause delays.

  2. Lost Packages – If your package does not arrive within the estimated timeframe, we will assist in filing a claim with the carrier and, if confirmed lost, provide a replacement or refund.

  3. Damaged Deliveries – Customers should report damaged items within 48 hours of delivery. Photographic evidence may be requested for claim purposes.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information. Incorrect addresses may result in:

  • Delayed shipments

  • Additional costs for re-shipping

  • Non-delivery with no refund in certain cases

Split Shipments

In some cases, orders with multiple items may be shipped separately due to warehouse locations or stock availability. Customers will not incur additional costs for split shipments.

Customer Responsibilities

To ensure smooth delivery, customers should:

  • Track their orders regularly.

  • Be available to receive packages or authorize a safe drop-off location.

  • Notify Hamiew LLC of any delivery issues promptly.

Refunds Related to Shipping

  • If a product is lost or damaged during shipping, customers are entitled to a refund or replacement.

  • Shipping fees are generally non-refundable, except in cases where Hamiew LLC is at fault.

  • Refund requests must comply with our Refund and Return Policy.

International Shipping Considerations

We welcome international customers and do everything possible to deliver efficiently. However:

  • Customs delays are beyond our control.

  • Tracking may be less detailed once packages enter certain countries.

  • Customers should verify local import restrictions before ordering.

Seasonal and Peak Delays

During peak shopping seasons such as Black Friday, Cyber Monday, or Christmas, processing and delivery times may extend. We recommend ordering early to avoid disappointment.

Force Majeure

Hamiew LLC is not liable for delays or non-delivery caused by events beyond our control, including but not limited to:

  • Natural disasters (storms, earthquakes, floods)

  • Political unrest or strikes

  • Pandemics or government restrictions

  • Transportation system disruptions

Customer Support for Shipping

Our dedicated support team is available to handle shipping inquiries:

Commitment to Continuous Improvement

We constantly review customer feedback and carrier performance to improve shipping efficiency and reliability.

Examples:

  • Transitioning to eco-friendly packaging materials.

  • Expanding international shipping options.

  • Negotiating better rates with carriers to keep costs low for customers.

Frequently Asked Questions (Shipping)

1. Do you ship internationally?
Yes, we ship to many countries worldwide. Costs and timelines vary by destination.

2. How long will my order take to arrive?
Domestic orders take 5–10 business days; international orders take 10–20 business days.

3. How do I track my order?
You will receive a tracking number via email once your package has shipped.

4. What happens if my package is lost?
We will investigate with the carrier and provide a replacement or refund if confirmed lost.

5. Who pays customs duties on international orders?
Customers are responsible for all customs and import fees.

Conclusion

At Hamiew LLC, shipping is not just a logistical process—it’s an extension of our promise to deliver beauty and quality into your home. We treat every package with care, partner with trusted carriers, and communicate openly about timelines and responsibilities.

With this Shipping Policy, we want you to shop confidently, knowing exactly how and when your décor will arrive.

Hamiew LLC – Delivering décor with care, across the U.S. and worldwide.